When dashboard access is inactive

Recognize the access boundary

CredScape checks the organization's subscription before rendering every dashboard route. Access requires a trial, active, or past_due status and a term end date of today or later. If the subscription no longer qualifies, signed-in users are sent to Subscription inactive.

A trial that reaches its end, an expired term, a status outside the accepted set, or no qualifying subscription keeps the dashboard blocked. Restoring a qualifying organization subscription restores the route access.

Choose a plan when a trial ends

Organization admins see the plan page on Subscription inactive. Choose Team or Intelligence, add up to 25 extra seats, pick CAD or USD, and pay by card on the secure Stripe payment page. The total is the plan price plus the extra seats, before tax. You can add a promotion code and a tax ID on the payment page.

When the payment completes, CredScape opens the dashboard on its own, usually within a few seconds. The page that waits for your payment refreshes itself for up to a minute. If it still has not opened after that, email billing@credscape.io and we will open it by hand.

During the trial, admins see a "Trial ends in N days" banner with a Choose a plan button, and admins receive a reminder email 3 days and 1 day before the trial ends. Members of the organization see no banner and no buttons. After a trial ends, a member sees the name of an organization admin to ask.

To pay by invoice or purchase order instead of a card, choose Pay by invoice or PO and we will set it up.

Keep the work you already saved

Saved searches, comparable sets, and benchmark reports remain stored while access is inactive. They return when dashboard access is restored. The inactive state does not describe a deletion or reset of that research.

Choosing a plan restores access for the whole organization. Nothing saved is rebuilt or re-imported.

Return to a pending invitation

An inactive subscription can also stop a pending team invitation from being accepted. The refusal does not consume the invitation. After an administrator restores a qualifying subscription, the recipient can reopen the same invitation while it remains live.

This subscription refusal is separate from an expired, revoked, or previously used invitation. If the invitation itself is still live, the recipient can retry it after access returns. See Inviting your team for the other invitation states and their next steps.